CONDITIONS OF SALES
Information

Prices
On line merchandise prices match those suggested by the producer. Prices shown are in Euro.

Maximum order
Tifoshop does not accept an order with more than 5 items. Maximum unit per single order is 5 items.

Items in Stock
Tifoshop store is always updating and full of new products.

Out of Stock items
Occasionally, high demand causes run out of certain items. Because we do not charge your Credit Card until we ship your order, charges for out of stock items do not appear on your bill. In case, you will be advised with an e-mail of the non availability of the item.

Customs and Import Duties
Your order may be subject to import duties and taxes, which are levied once your package reaches your country.
Tifoshop cannot predict what your particular charges may be. If you do incur these additional charges, they must be paid in order for your package to clear customs.
For more information regarding your country's custom policies, please contact your local customs office.


Withdrawal right
As for government decree issued under parliamentary delegation nr. 185, dated 22/05/1999, you have the right to retreat from the contract without penalty for 10 working days from the day you receive the products.
Items must be returned within 10 days from the date of purchase, with the original box (no other shipping is accepted).
Please note that the shipping and handling fees are at customer’s duty.
A charge will be issued for items refunds within 15 days from the date of receiving your return. Shipping and handling fees are not refundable. For more information see section how to return your item.

VAT registration number
If you need an invoice, ask our customer service store at Tifoshop.com indicating the order number, VAT number, complete address, phone number, and all the information in order to emit correctly the document you are requesting.

Returning Items to Tifoshop.com
Valid identification and original receipt are required to process all returns and exchanges.
Items must be returned within 10 days from the date of purchase, with the original box (no other shipping is accepted).
Please note that the shipping and handling fees are at customer’s duty.
A charge will be issued for items refunds within 15 days from the date of receiving your return. Shipping and handling fees are not refundable.

NOTICE :Customer’s request for name and number (personalization) on purchase items, will decline the right of withdrawal and of size changing.

Communication
Any customer must have an e-mail address for any eventual notification.

Payment
We accept only Credit card payments for order outside of Italy.

Warranty and Assistance
Tifoshop guarantees quality of its service, submitting the items to a high quality standards verification.
In case you find unworn or defective merchandise, you have to reach Tifoshop Customer Service (by phone, fax or e-mail) as soon as possible and anyway within 8 days from the date you receive the merchandise.
Follow the instructions to return any Tifoshop Online purchase by mail:
1 – indicate your order number
2 – indicate type, model, code of the item you want to return (see label attached to it)
3 – indicate type of defect
4 – indicate your address
5 – indicate your phone number, where we can reach you on working days between 9.00 a.m. to 6.00 p.m.
6 – indicate your e-mail.
Tifoshop Customer Service will contact you to give you all the assistance you might need.

How to return your item
We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we will assist you promptly and our Customer Service will give you all the assistance you might need.

Withdrawal right
As for government decree issued under parliamentary delegation nr. 185, dated 22/05/1999, you have the right to retreat from the contract without penalty for 10 working days from the day you receive the products.
All you have to do is give us notice of your decision to withdrawal from the contract sending a fax or an e-mail specifying the bank name and address, account number, swift code and all the information that can help us sending you the money back.
The items will have to be send back to Tifoshop in 10 days with the original packing and related original documents.
Shipping is at your own expenses, at your responsibility.
As soon as we will receive the products, we will provide for pay back.
The right to retreat from the contract can not be applied on personalized items.

How to exert the right to retreat
Customers that want to exert the right to retreat must send, within 10 working days from the date of receiving the items, a notification letter, a fax or an e-mail at Tifoshop address

TIFOSHOP c/o
Officina Idee Srl
S.S. 11 Padana Superiore 2/b
20063 Cernusco sul Naviglio (MI)
Itlay

Fax +39 02949323
e-mail: customer@tifoshop.com


and enclose :
- the wish to withdrawal
- your account information (number, address, swift code, etc.)
- the order number to refer to.

How to return the item
Within 10 working days the customer must send back the items to Tifoshop. The item must be undamaged, newer worn, with the original label attached, in its original packaging with the Tifoshop packing list (shipping documents).
Return shipping and handling expenses are not refundable and are at customer’s duty and responsibility.
Please send your return to:

TIFOSHOP c/o
Officina Idee Srl
S.S. 11 Padana Superiore 2/b
20063 Cernusco sul Naviglio (MI)
Itlay


Credit
A credit will be issued as soon as we receive your return (and anyway within 30 days from receiving your notification) on the account shown by you on the return documents. Return shipping and handling expenses are not refundable.

Very Important
In order to accept the customer’s right to retreat the contract, the returned items must be undamaged, newer worn, with the original label attached, in its original packaging with the Tifoshop packing list (shipping documents).
The right to retreat from the contract can not be applied on personalized items.